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Services

Helpline support

Our helpline number is 0121 643 4136

Our trained helpline volunteers are there to listen and support you, and those around you.  They won’t judge you or give you advice; their aim is to help you with any decision you want to make.

We offer emotional support and information in the following areas:

  • Dealing with the effects of sexual violence and abuse
  • Referral to and information about our other services such as social groups, advocacy, counselling, and more
  • Services offered by other agencies

We know it can be hard to take that first step and call; we respect this.  How much you choose to discuss of your own experiences is entirely your own decision.

Helpline Opening Hours

Week beginning
MondayTuesdayWednesdayThursdayFridaySaturdaySunday
29/04/242pm - 5pm

6pm - 9pm
3pm - 6pm

6.30pm - 9pm
5.30pm - 8.30pm1pm - 4pm
06/05/242pm - 5pm6pm - 9pm1pm - 3pm

6pm - 9pm
6.30pm - 9pm
5pm - 8pm1pm - 4pm
13/05/242pm - 5pm6pm - 9pm1pm - 3pm

6pm - 9pm
3pm - 6pm

6.30pm - 9pm
5.30pm - 8.30pm1pm - 4pm
20/05/242pm - 5pm6pm - 9pm1pm - 3pm

6pm - 9pm
6.30pm - 9pm
5pm - 8pm1pm - 4pm
27/05/242pm - 5pm6pm - 9pm1pm - 3pm

6pm - 9pm
3pm - 6pm

6.30pm - 9pm
5.30pm - 8.30pm1pm - 4pm

All helpline team members are female at this time.

Our helpline hours vary and our helpline is not a 24/7 service. However, we have a 24 hour answerphone where you can leave your message, or you can email us on info@rsvporg.co.uk to request a call. Only leave a number if it is safe to do so. Your call will be returned when our helpline is next open.

If you need to speak to someone when our helpline is closed you can call:

Rape Crisis (England and Wales) Helpline: 0808 802 9999
Opening hours: 12 – 2.30pm and 7pm – 9.30pm (every day of the year)

The Survivors Trust Helpline: 0808 801 0818 (opening hours: Monday- Thursday: 10am-12.30pm, 1.30pm-5.30pm & 6pm-8pm, Friday: 10am-12.30pm & 1.30pm-5.30pm, Saturday: 10am-1pm, Sunday: 5pm-8pm)

Samaritans Helpline: 08457 909090 (opening hours are 24 hours, every day of the year)

National Male Survivor Helpline: 0808 800 5005 (opening hours: Monday (9am-5pm) Tuesday (8am-8pm) Wednesday (9am-5pm) Thursday (8am-8pm) Friday (9am-5pm))

 

Webchat Support

You can also talk to someone via the webchat, click on the link for opening times.

If you need to chat with someone when our webchat is closed, you can explore:

The Survivors Trust Webchat: (opening hours: Monday – Thursday 1:30pm – 3pm & 6pm – 8pm, Saturday:  10am-1pm, Sunday 5pm-8pm)

Rape Crisis (England and Wales) Webchat: (opening hours: Monday, Tuesday, Wednesday, Thursday: 1pm-8pm | Friday: 1pm-5pm)

Survivors UK – National Online Webchat: (opening hours: Monday to Sunday, 12pm-8pm)

Mailing List

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‘I felt that my feelings were important.’

— client comment