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Helpline support

Our helpline number is 0121 643 4136

Our trained helpline volunteers are there to listen and support you, and those around you.  They won’t judge you or give you advice; their aim is to help you with any decision you want to make.

We offer emotional support and information in the following areas:

  • Dealing with the effects of sexual violence and abuse
  • Referral to and information about our other services such as social groups, advocacy, counselling, and more
  • Services offered by other agencies

We know it can be hard to take that first step and call; we respect this.  How much you choose to discuss of your own experiences is entirely your own decision.

Helpline Opening Hours

Week beginningMondayTuesdayWednesdayThursdayFridaySaturdaySunday
24th May 20212pm-5pm2pm-5pm12.30pm-3.30pm
31st May 20212pm-5pm2pm-5pm3.30pm-6.30pm

7th June 20212pm-5pm2pm-5pm12.30pm-6.30pm7pm-8pm
14th June 20212pm-5pm2pm-5pm12.30pm-6.30pm7pm-8pm

Our helpline hours vary and we have a 24 hour answerphone where you can leave your message, or you can email us on to request a call. Only leave a number if it is safe to do so. Your call will be returned when our helpline is next open.

If you need to speak to someone when our helpline is closed you can call:

Rape Crisis (England and Wales) Helpline: 0808 802 9999
Opening hours: 12 – 2.30pm and 7pm – 9.30pm (every day of the year)

Samaritans Helpline: 08457 909090 (24 hours, every day of the year)

You can also talk to someone via the webchat, click on the link for opening times

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‘I felt that my feelings were important.’

— client comment