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Helpline volunteers – we’re recruiting

You could make a big difference to the lives of survivors by becoming a helpline volunteer at RSVP. Our telephone helpline supports survivors emotionally and practically, by lending a friendly, non-judgmental ear. As well as giving empathic support, we provide information on services available and make referrals into counselling, advocacy and other services.

The helpline opening hours has increased significantly over the past year, and we want it to keep growing. As a helpline volunteer you would commit to a weekly shift at our Birmingham city centre office, you would receive full training and regular clinical supervision.

For more information, and to apply please find below:

Cover letter for helpline applicants 2016

Helpline application form 2016

Role Description Helpline Volunteer

Please return completed application form by 5pm Sunday 18th September to  Interviews will take place on  4th, 6th, 12th October. 

If you are successful at the interview stage you will then be required to attend a training programme and complete shadow shifts to understand our work.  The training dates for this recruitment are on five consecutive Thursdays – all training dates must be attended. 

Thursday 10th November 2016 10.00 – 16.00
Thursday 17th November 2016 1000 – 16.00
Thursday 24th November 2016 10.00 – 16.00
Thursday 1st December 2016 10.00 – 16.00
Thursday 8th December 2016 10.00 – 16.00

if you would like to discuss the role before making an application, speak to Katie Simpson, Helpline and Counselling Team Leader on 0121 643 0301 or


Posted 19 July 2016

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