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On 18th March 2020, we closed the doors of our RSVP office and outreach sites due to COVID-19, with all face to face sessions moving to telephone support.

We’re delighted to start welcoming you back to resume face to face support…

On Monday 31st August, we will be re-opening the doors of our Chelmsley Wood outreach site and resuming face to face support for some survivors.

On Monday 7th September, we will be re-opening the doors of our Birmingham City Centre office and Kings Heath Lions outreach site and resuming face to face support for some survivors.

Due to social distancing guidelines, it is with regret that we are unable to welcome back all survivors to resume face to face support. If you are being supported by an RSVP Counsellor or ISVA, they will be in touch with you to provide further details.

Recent changes in our approach surrounding COVID-19 have been made to reflect the most recent guidance and legislation issued by UK Government. Under current UK legislation, risk assessments are required to be carried out before re-opening workplaces. We feel it’s important that you have access to our risk assessments and are informed about the steps we’ve taken to ensure that our RSVP workplaces comply with current UK legislation and are COVID-19 secure.  

RSVP may look and operate a little differently to what you remember but we are still here to support you.  We’ve made adaptions to our city centre premises and outreach sites to protect you, our team and continue to play our part in reducing the spread of infection. The risk assessment measures are in place to protect everyone, whilst continuing to offer support in the best way we can, given current circumstances.

We hope these risk assessments reassure you of the steps we’ve taken to keep you safe and provide you with an idea of how RSVP will look whilst hygiene and social distancing measures are in place. Please find our risk assessments below:

Our other outreach sites remain closed. We’ll keep you updated as and when they re-open.

Please click below for information surrounding our COVID-19 Secure measures for children & young people.

We are unable to resume face to face social groups, coffee mornings and Arts with Hearts due to social distancing guidelines. However, some of our groups are taking place virtually. For more details, please get in touch by emailing

For our current Helpline opening hours, please visit our Helpline Support page.

Unfortunately, we don’t know how long these measures will be in place. Our risk assessments and associated measures remain under continuous review.

Regardless of whether you resume face to face support with us or continue with telephone support, we’re here for you.

Sending care and compassion,

The RSVP Team

Posted 17 March 2020

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